Are your products cruelty free and vegan?

Yes, all Reframe products are cruelty free and vegan.

Are your products fragrance free?

Yes, all Reframe products are fragrance free.

Do you make products for specific skin types?

Reframe products are suitable for all skin types.. They were specifically designed to work on all six levels of the Fitzpatrick Scale, ensuring they also work on all skin tones.

Can I use Reframe products while pregnant?

We recommend bringing a product’s ingredient list to your doctor if pregnant or breastfeeding. Ingredient lists can be found on their individual product pages - Pigment Processor Compression ComplexCircadian Cream

In what order should I use the products?

Products should be applied to clean skin in the following order - Pigment Processor first (both day and night), followed by Compression Complex for daytime or Circadian Cream for nighttime.

Will you be launching more products?

Yes, we are currently working on more products for the future. Please sign up for email updates from reframebeauty.com for information on upcoming launches.

I have a question about something else. Can I talk to a person about it?

Please feel free to contact us anytime at support@reframebeauty.com.

Where does Reframe ship?

Reframe ships everywhere in the U.S., including Hawaii, Alaska, and Puerto Rico.

Do you offer International Shipping?

Reframe currently only ships within the U.S., but we are working on expanding to other markets soon.

How much is shipping?

Reframe offers free shipping and free returns.

When will my order ship?

Your order will be processed within 1-2 business days. Please note that any orders placed on the weekend will be processed the following Monday.

How long will it take to ship to Alaska, Hawaii, or Puerto Rico?

Shipping to Alaska, Hawaii or Puerto Rico can take between 8-10 business days.

How can I update my order?

While we can't make changes to orders once they're placed, please email us at support@reframebeauty.com or DM @reframebeauty.

How can I check the status of my order?

Please email us at support@reframebeauty.com or DM @reframebeauty.

When is my credit card charged?

Your credit card is charged at the time you place your order.

What forms of payment do you accept?

Visa, Mastercard, Discover, American Express and all debit cards. We also accept payments via Paypal for US customers. We do not accept prepaid gift cards.

Do you offer Returns?

Reframe offers free returns within 14 days of receiving your order. Please email us atsupport@reframebeauty.comor DM @reframebeauty.

Frequently Asked Questions

Biopsy

A medical procedure where a small sample of tissue is removed from the body for examination under a microscope. It's used to diagnose various conditions or to identify abnormalities.

Clinical Study

A clinical study for skincare is a scientific research method that evaluates the safety and effectiveness of products, treatments, or ingredients under controlled conditions. These studies are designed to provide evidence-based results about how skincare products perform when used by real people. Clinical studies are not legally required and most brands opt out, due to cost, time, risk and marketing preference.

Consumer Perception Study

A consumer perception study for skincare is a type of market research that focuses on gathering subjective feedback from actual consumers about their experience using skincare products. Unlike clinical studies that emphasize objective measurements, consumer perception studies prioritize how users feel about and perceive the product's performance.

Fitzpatrick Scale

The Fitzpatrick scale is a numerical classification system used to categorize human skin color and its response to ultraviolet (UV) radiation. Developed in 1975 by Thomas Fitzpatrick, a Harvard dermatologist, it's widely used in dermatology, cosmetics, and skincare to determine appropriate treatments and product recommendations. The Fitzpatrick scale helps dermatologists assess skin cancer risk, determine appropriate laser treatment settings, guide sunscreen recommendations, and customize skincare regimens. In clinical studies, it's an essential tool for ensuring diverse participant selection and analyzing how treatments perform across different skin types.

Fitzpatrick Skin Types

The scale consists of six types:

Type I: Ivory skin that always burns, never tans
Type II: Fair skin that burns easily, tans minimally
Type III: Medium skin that sometimes burns, gradually tans
Type IV: Olive skin that minimally burns, tans easily
Type V: Brown skin that rarely burns, tans darkly
Type VI: Deep brown to black skin that never burns, always tans

Peer Reviewed

"Peer reviewed" in a dermatological clinical trial means that the study and its results have undergone evaluation by independent experts in dermatology before being published or presented. This review process is a critical quality control step that helps ensure the research is scientifically sound. It is a higher level of scientific credibility since the findings have been scrutinized and validated by objective third-party experts.

Research Gap

The diversity research gap in dermatology refers to the significant underrepresentation of diverse skin types and ethnicities in dermatological research and clinical studies. This gap has created disparities in how skin conditions are diagnosed, treated. For skincare brands, addressing this research gap represents both an ethical responsibility and a business opportunity. By conducting inclusive clinical testing that encompasses the full range of skin types and ethnicities, brands can develop more universally effective products while also contributing to closing this significant knowledge gap in dermatological science. This commitment to diverse research helps ensure products work effectively for all consumers while advancing more equitable skincare science.

White Paper

A white paper in dermatology is a specialized document that provides in-depth, evidence-based information about dermatological conditions, treatments, research findings, or clinical methodologies. For a skincare company, a dermatology white paper might present clinical study results for a product line, explain the scientific mechanism behind a proprietary ingredient, or discuss the effectiveness of specific formulations for different Fitzpatrick skin types.

The Foundation

Pigment Processor

Compression Complex

Circadian Cream